Terms of Service and Fair Use Policy

1. Who can use Torvath Mail

Torvath Mail is business email for organisations that own a domain. There are no personal accounts.

You must be authorised to act for the organisation that signs up, and to manage the domain you connect. You must be at least 18 years old.

2. Your account and your admins

The person who signs up becomes the first admin. Admins can add and remove people, reset passwords, manage aliases and domains, and buy storage. Your organisation is responsible for what its people do with their mailboxes.

Keep passwords private. Tell us at support@torvathmail.com straight away if you think an account has been misused.

3. Plans and prices

The Free plan is for up to 5 people, with no time limit. The Business plan costs ₹29 per month for every person in the organisation, from the first, and gives more storage, more domains and higher sending limits. Any organisation can choose it, whatever its size. Extra storage costs ₹29 per month for each 10 GB. We issue an invoice for every bill. You can pay each bill by hand or turn on autopay, which charges each monthly bill automatically up to the limit you approve; you can turn it off at any time. We are not registered for GST, so no GST is charged.

People who are deleted are kept for 30 days so you can restore them, but they stop counting towards your bill straight away. Prices may change with at least 30 days' notice by email.

4. If a bill isn't paid

If a bill isn't paid, everything keeps working for 14 days.

After 14 days, mailboxes become read-only: people can still read and export their mail, but cannot send. After 90 days, the organisation moves to the Free plan and its extra storage ends. An organisation with more than 5 people stays read-only until it chooses Business again or has 5 people or fewer.

We never delete mail because a bill wasn't paid.

5. Fair use policy

Torvath Mail is for the everyday email of a business: writing to customers, suppliers, colleagues and partners. Our prices are low because the service is shared fairly. This policy keeps it that way for everyone.

• Email should be one-to-one or to small groups of people who expect to hear from you.
• No bulk or marketing email. Newsletters, promotions and campaigns belong on a service built for them.
• Storage is for your organisation's mail. It is not a backup service for files or other systems.
• Don't try to get around limits, for example by splitting one large mailing across many messages or accounts.

If your organisation's use goes well beyond normal business email (for example, storing file backups or sending to very large numbers of people), we won't suspend you without warning. We will email your admin first, explain what we noticed, and give you time to fix it: by using less, buying more storage, or moving bulk mail to a bulk email service. Sections 6 and 8 cover cases where we may need to act straight away.

6. What is not allowed

You may not use Torvath Mail to:

• send spam, or mail to bought, rented or scraped lists of addresses;
• send phishing, malware, or messages that pretend to come from someone else;
• harass, threaten or defraud anyone;
• send or store content that is illegal in India or where the recipient is;
• break into, test or overload our systems or other people's accounts.

7. Sending and storage limits

Every person you email counts towards your limits, whether they are in To, Cc or Bcc.

New domains start at half the sending limits for their first 1 to 2 weeks. When storage is full, new mail is not bounced straight away: senders are asked to try again, and if you add storage within about 3 days, it arrives.

8. Suspension

To protect everyone's email delivery, we may pause sending for a domain or organisation straight away if its mail causes many bounces or spam complaints, or breaks this policy. We will tell the admin why and how to fix it.

For serious or repeated breaches, we may suspend the organisation. Except where the law or a safety risk prevents it, we will give the admin a chance to export their mail.

9. Your data, export and deletion

Your mail belongs to your organisation. We use it only to run the service: delivering, storing, filtering spam and showing it to you. How we handle personal data is described in our Privacy Policy.

You can export any mailbox at any time as standard .eml or mbox files. Messages deleted from Trash, and mailboxes deleted by an admin, are removed after 30 days. Backup copies are removed within a further 30 days.

If your organisation closes its account, you can export everything first. We delete the data within 30 days after closure.

10. The service

Torvath Mail is webmail, used in a browser on a computer or phone. Support for Outlook and phone mail apps (IMAP) is planned but not available yet.

We work hard to keep the service running and your mail safe, but we can't promise it will never be interrupted. Your domain stays with your own domain provider; you can point it elsewhere whenever you choose.

11. Liability

To the extent the law allows, Torvath is not liable for indirect or consequential losses, and our total liability in any 12 months is limited to the amount your organisation paid us in that period.

These terms are governed by the laws of India. Courts in Jhajjar, Haryana, India have jurisdiction.

12. Changes and contact

We will email admins at least 30 days before any important change to these terms takes effect.

Questions: support@torvathmail.com · Torvath Technologies Private Limited, Flat No. 1754, FF, Type-A, HBC, Sector-9, Bahadurgarh, District Jhajjar, Haryana 124507, India